Shipping & Returns
Our goal is to offer you the best shipping options, no matter where you live.
- All orders are sent to dispatch immediately after the order is placed. We cannot cancel orders after they are placed. All Freely Be LLC. items are custom made. Normal processing/shipping time is 5-7 business days.
- Orders are shipped via USPS.
- Freely Be LLC. is not responsible for orders lost, mishandled or misplaced by USPS.
- Pre-Orders will be processed within 21-30 business days. Please plan accordingly.
- If you are using PayPal, please ensure that the shipping address is correct prior to checkout.
- Once your order has been shipped and has arrived at USPS, please refer to your tracking number and contact them directly for updates.
- Sizing charts have been listed with all products. All customers are responsible for reading product descriptions and reviewing size charts prior to purchases.
- All figures and sizes are different. Therefore, sizes are NOT guaranteed.
- Please see the product description and size chart for each item for reference. If you need additional help with your order please contact firstname.lastname@example.org
If you are not completely satisfied with your purchase you may return the item within 7 days of receiving it for exchange or credit ONLY.
There are no refunds.
Hats and journals are FINAL SALE.
Black Friday/Cyber Monday deals are FINAL SALE.
To exchange, customers must contact our support team at email@example.com for return instructions. Please DO NOT return any items without contacting the support team first.
Items must be in sale-able condition (no deodorant stains caused during fitting.)
Sorry, shipping costs will not be refunded.
- Customer is responsible for all return shipping charges (outgoing & incoming). If an exchange is granted by customer service, additional shipping charges do apply.
- If the exchange includes a new item at an additional cost an invoice will be sent for the difference in cost.
- Once items are received by our fulfillment center please allow 5-10 days for processing.
- Orders cannot be cancelled once they are placed.